Together Forever™
Refund & Cancellation Policy
Effective date:
Together Forever™ is committed to delivering exceptional coaching and support. Because our programs involve significant preparation, scheduling, and personalized resources, we have established the following refund and cancellation terms. Please read them carefully before enrolling or booking.
1. Coaching Programs (Foundation, Transformation, Restoration, Executive Private Client)
Pay-in-Full Purchases
- Within 7 days of purchase, before the first session: Full refund, less a 5% processing fee.
- After the first session has taken place: No refund is available. You may request a program pause of up to 60 days (one pause per program).
- Mid-program cancellation: No refund for sessions already delivered. Unused sessions are forfeited.
Monthly Payment Plans
- Monthly instalments are non-refundable once charged. You may cancel future instalments by providing written notice at least 7 days before the next billing date.
- Cancelling a payment plan does not entitle you to a refund of amounts already paid, and access to the program will end at the close of the last paid period.
2. Individual Coaching Sessions ($200 / 60 min)
- Cancellation with 48+ hours' notice: Full credit applied to a future session. No cash refund.
- Cancellation with less than 48 hours' notice: The session fee is forfeited.
- No-shows: The session fee is forfeited in full.
- Coach-initiated cancellations: If Coach Isaac cancels a session, you will receive a full credit or a rescheduled session at no additional charge.
3. Digital Products & Online Courses
- All digital products (courses, guides, assessments) are non-refundable once access has been granted.
- If you experience a technical issue preventing access, contact us within 7 days and we will resolve it or issue a credit.
4. Exceptional Circumstances
We understand that life is unpredictable. In cases of documented medical emergency, serious illness, or bereavement, please contact us at admin@togetherforever365.com and we will review your situation with compassion and discretion. Decisions are made on a case-by-case basis and are at the sole discretion of Together Forever™.
5. How to Request a Refund or Cancellation
All refund and cancellation requests must be submitted in writing to admin@togetherforever365.com with your full name, program or session details, and the reason for your request. We aim to respond within 3 business days.
6. Chargebacks
Initiating a chargeback without first contacting us is a violation of these terms. We reserve the right to dispute any chargeback and to suspend access to all services pending resolution.
"Let your moderation be known unto all men." — Philippians 4:5 (KJV)